Clear terms.
Calm experience.

Terms of Use

These Terms govern your use of The Baby Lounge website, digital products, educational programs, private support, workshops, events, communications, and related services.

By using the website, purchasing a product, enrolling in a program, submitting a form, or accessing The Baby Lounge materials, you agree to these Terms.

Educational services

The Baby Lounge provides general newborn education, preparation, and non-emergency support. Services are educational in nature and do not replace care from your own licensed medical, mental health, lactation, or emergency providers.

Purchases and access

• Purchasers must be at least 18 years old.
• You are responsible for providing accurate contact and payment information.
• Digital access is for the purchasing household unless otherwise stated in writing.
• Private sessions and programs must be used within any timeframe stated on the applicable sales page, checkout, or agreement.

Intellectual property

Course videos, guides, worksheets, trackers, recordings, lesson plans, graphics, written materials, branding, and other content are owned by or licensed to The Baby Lounge.

Your purchase provides a limited, personal, non-transferable right to use the materials for your own household. Materials may not be copied, resold, publicly shared, uploaded, redistributed, republished, or used to create competing products without written permission from The Baby Lounge.

Appropriate use

The Baby Lounge may restrict access when reasonably necessary because of nonpayment, unauthorized sharing, misuse of content, fraudulent activity, harassment, or a material violation of these Terms.

Medical Disclaimer

Although Zeina is an experienced NICU nurse, participation in The Baby Lounge does not create a nurse-patient, physician-patient, therapist-patient, or other clinical relationship.

Contact your obstetrician, midwife, pediatrician, lactation provider, mental health provider, emergency department, or another appropriate licensed professional for symptoms, diagnosis, treatment, medication questions, feeding concerns, pregnancy complications, infant illness, postpartum concerns, or changes in condition.

Call 911 or seek immediate emergency care for a medical emergency. Do not rely on email, website forms, social media, or program messaging for urgent concerns.

No guaranteed outcomes

Individual experiences vary. The Baby Lounge does not guarantee any particular birth, feeding, sleep, medical, developmental, confidence, or parenting outcome.

Refund Policy

Digital products

Unless otherwise required by law or expressly stated at checkout, digital courses, downloadable materials, recordings, templates, and other immediately accessible digital products are final sale.

Because access to proprietary materials may be provided immediately after purchase, refunds are not generally offered because a customer changes their mind, does not complete the program, does not use the materials, or later decides the product is no longer needed.

Private programs, workshops, and scheduled services

Payment, cancellation, rescheduling, and refund terms for private programs, workshops, consulting, or scheduled sessions are governed by the terms presented on the applicable sales page, checkout page, proposal, or agreement.

Billing problems

If you believe you were charged incorrectly, did not authorize a transaction, or did not receive purchased access, email hi@thebabylounge.co so the issue can be reviewed.

Nothing in this policy limits any consumer protection or billing-dispute right that cannot lawfully be waived.

Privacy Policy

This Privacy Policy explains how The Baby Lounge may collect, use, store, and share information when you visit the website, submit a form, make a purchase, enroll in a program, register for an event, join an email list, or communicate with the business.

Information we may collect

• Name, email address, phone number, billing details, and other contact information.
• Purchase, enrollment, booking, transaction, and account information.
• Due date, pregnancy stage, parenting questions, goals, or other information you voluntarily submit through forms or intake materials.
• Messages, support requests, survey responses, testimonials, and communication preferences.
• Browser, device, IP address, referral source, website activity, cookies, and analytics information.

Payment card information is generally handled by third-party payment processors rather than stored directly by The Baby Lounge.

How information may be used

• To process purchases and provide products, programs, bookings, events, and support.
• To manage applications, accounts, scheduling, and program participation.
• To respond to questions and communicate about services.
• To send requested resources, updates, and marketing communications.
• To improve website performance, content, offers, and customer experience.
• To prevent fraud, protect content, enforce agreements, and comply with legal obligations.

Sensitive and health-related information

Do not submit emergency information or detailed medical records through ordinary website forms, email, social media, or course messaging.

The Baby Lounge does not represent that ordinary website submissions, email communications, or educational-platform messages are HIPAA-protected. HIPAA applies only in circumstances where the law establishes a covered-entity or business-associate relationship.

Cookies and service providers

The website may use cookies, analytics tools, embedded content, and similar technologies to operate the site, understand traffic, measure campaigns, remember preferences, and improve services.

Information may be shared as reasonably necessary with vendors that help operate the business, including website hosting, Squarespace, course platforms, payment processors, scheduling providers, email services, video-conferencing providers, analytics providers, and professional advisers.

Security and retention

The Baby Lounge uses reasonable administrative and technical safeguards for information in its control. No website, email system, or online service can be guaranteed completely secure.

Information may be retained for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations.

Your choices

You may unsubscribe from marketing emails at any time using the unsubscribe link in those messages.

You may also email hi@thebabylounge.co with a reasonable request to access, correct, or delete personal information, subject to identity verification, legal requirements, and necessary record-retention obligations.

Children's privacy

The website and purchasing services are intended for adults and are not directed to children under 13. The Baby Lounge does not knowingly collect personal information directly from children under 13 through the website.

Third-party websites

The website may link to third-party websites and services. The Baby Lounge is not responsible for the privacy, security, content, or practices of those third parties.

Policy updates

This policy may be updated from time to time. Material updates will be reflected on this page with a revised effective date.

Reviews & Testimonial Transparency

These comments were not prompted, purchased, or provided in exchange for compensation, discounts, gifts, or other incentives unless a specific disclosure states otherwise.

When a testimonial originated from a hospital or professional-care setting, it may describe an individual's experience with Zeina in that setting and does not necessarily represent a purchase of, or participation in, a paid The Baby Lounge product or program.

Testimonials reflect the individual reviewer's own experience and opinion. They are not promises or guarantees that another family will have the same experience or outcome.

The Baby Lounge may edit testimonials for length, spelling, or readability, but will not intentionally change the meaning of the review.

Communications

When you submit your email address or phone number, The Baby Lounge may use that information to respond to your inquiry and communicate about your application, purchase, booking, enrollment, event, or requested resource.

Marketing emails are optional and may be unsubscribed from at any time. Transactional or service-related messages may still be sent when necessary to provide a purchase, account access, appointment information, program updates, or important policy or security notices.

If promotional text messaging is offered, any required consent language should appear where the phone number is collected.